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IT Outsourcing


IT Outsourcing / Application Support and Maintenance (ASM)

COTSYS’s IT outsourcing model is geared toward delivering powerful business results. COTSYS offers complete IT outsourcing for clients by creating a strategic interdependent relationship and allows corporations, that have been frustrated by high cost, inflexible and incomplete solutions for IT outsourcing, a compelling alternative. COTSYS ITO not only delivers a complete cost effective IT outsourcing solution, but also allows clients to leverage COTSYS’s IT experience, scalability and infrastructure to achieve growth and qualification enhancement. The COTSYS ITO provides an integrated delivery of Infrastructure Services, Application Services, Enterprise Solutions, Managed Services and Research & Development. COTSYS provides the maximum value and deep domain knowledge through its industry specific ITO offerings.

COTSYS leverages its global and multi-timezone capability to provide round the clock 24x7x365 application, technical and business support functions. Our IT infrastructure services allows organizations to focus on their core competence while we manage their infrastructure including hardware, software, business applications and IT-enabled business processes. COTSYS manage the entire product lifecycle, reducing maintenance & sustenance costs, to deploy internal resources on higher value and core competence tasks.


Key features


Application Support and Maintenance (ASM) Model

> Driven by the proprietary “Total Quality Program TQP” that creates significant efficiencies as compared to traditional delivery models including offshore.
> Price Leadership.
> Fast to Market Delivery.
> Only pay marginal costs by leveraging COTSYS investments in a scalable IT Infrastructure.
> Complete and Flexible IT Solutions.
> Follow-The-Client Process Alignment.
> Global Team - Optimized Model.
> Extensive Experience with your customers IT departments and processes
> Extensive skill sets to all you to reach SMEs and IT strategists without additional investments.
> No Capital Expense / Asset Transfer - COTSYS Extensibility Option.


Every environment is different, and the COTSYS method is adapted to meet the specific requirements of the application being considered.

The milestones below illustrate a typical development project and are based on our experience of successful offshore delivery. A dedicated onshore team is key to the quality of the work produced. The local onsite team will acquire a full understanding of the local business environment, the objectives to be achieved and, in spite of the time zone differences, most problems will be resolved before the start of the next working day. COTSYS’s structured methodology for Application Maintenance and Support relies on careful planning to ensure that the appropriate knowledge is acquired at each stage before moving forward to the full offshore model. By following a thoroughly constructed phased transfer, progression from one phase to the next is dependent on milestones being achieved and targets reached. This enables the transition to offshore maintenance and achieves projected benefits whilst managing and controlling the project in a seamless manner.


ASM Advantage   ASM Features

> Round the clock staff operations with SLA to meet business objectives.
> Trained staff on accents, languages and cultures.
> Joint Investment Model higher ownership.
> Effective tools for remote maintenance.



> Dedicated onshore or offshore help desk number, with local or remote diagnostic capabilities.
> First and second-level production support requests, including full diagnostic problem resolution.
> Temporary work-around and shared repository bug-fixing.
> Secure offsite server backup facilities.
> Product enhancement and customization requests, with fully integrated version control and configuration management.

ASM Frame-work Stages: The Application Maintenance Life Cycle for offshore has four major stages:


1. Onsite Assessment and Planning

> Initial Orientation and Project Planning.
> Infrastructure analysis.
> Detailed Application Product study.
> Documentation review.
> Initial Transition and Knowledge Transfer plans.
> Agree initial Service Levels with business and technical owners.
> Resource Scheduling.

2. Knowledge Transfer and Transition Phase

> Knowledge Transfer, including in-depth Application and Code review.
> Transition Plan implementation.
> Agree Service Level Improvement Roadmap.


3. Offsite, Onshore Application Support and Maintenance
Blended onshore and offsite cover

4. Transfer to Offshore Support and Maintenance

> Phased transition into full offshore support.
> Ongoing Application Maintenance .











Application Development
At COTSYS we provide superior application development, Management, Maintenance and Enterprise Solutions services that help you meet your business objectives. From creative, Flash-based front ends to custom e-commerce, portals and application development. COTSYS understands the demands of the information age.

COTSYS has experience with ERP, SCM, CRM, Statistical Quality Control, Procurement, HR, Online billing, E-payment, E-Commerce portals, Office Automation, Project Management, Ad-hoc Query and Administration, Engineering Simulation, Online Survey and Lottery, Sales Force Automation, Dealership Management, Healthcare, Facility management, Data Federation, Security and Transformation, Work flow Automation, Business Reengineering, and more. COTSYS delivers strong business results immediately by working efficiently, while being cost-effective.

COTSYS has experience in all 7 stages of software application development in web-based applications, portals, client server, database, web services, wireless, transaction, aggregation, legacy integration, security, data warehousing and mining, EAI, EIS, workflow, and more.

Enterprise Solutions
COTSYS helps you convert your data into intelligence. This will help you increase your effectiveness and efficiency in the marketplace by allowing you to make better business decisions. We help you build flexibility and efficiency to quickly establish business results.

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Diversity   Volunteering with the Missionaries of Charity   Save Trees - Green World Project



COTSYS encourages diversity / multicultural practices in the organization.


We offer employment in various continents and countries and open doors for professional growth to all members of the society. COTSYS's employees represent the widest possible variety of nationalities, cultures, genders and levels of physical ability.


A true company must imitate & follow the diversity of the world it serves.  In such a diverse environment, people bring to the workplace contrasting beliefs, suggestions and global perspective.  This practice enhances our ideas and methods and processes. COTSYS identifies and encourages this power of diversity to drive innovation & creative intelligence. COTSYS energetically cultivates diversity across enterprise units. COTSYS encourages professional’s employees to emphasize on their commonalities and de-emphasize disparity. This helps in forming more conscious & sensitive teams that can better serve customers.


Today, we have employees from countries like New Zealand, Gulf, Caribbean, Australia, India and women have its own prominent place.


Every volunteer contributes a drop to the ocean of humanity, and it is certainly true that the ocean would be less without these drops. It is so easy to look at the big picture; to see the thousands of suffering people, and forget that we can only do small things with great love - that the one person we serve at a given moment is GOD.

This programme is named ‘MT Care” (Mother Teresa Care) in alliance with various NGOs. The objective of this program is to provide financial assistance to poor students, serve food to those who are unable to do work physically. This program is also taking care of patients esp. having eye problems but unable to operate or take any kind of treatment.


This program is backed by a system, based on J2EE technology, which will keep track on areas, people and services provided by this program.


This program will also provide an intelligent analysis report which also will also help other NGOs to serve mankind, more effectively and efficiently.





Green World is a non-profit international environmental project dedicated to promote the Save Tree, grow tree concepts and use of different green practices and tools in order to reduce paper and resources consumption by companies. Preserving the environment is now a main issue for most business. Corporate Social Responsibility, the concept described how companies can leave a smaller footprint on the environment has taken on a new meaning and renewed importance.


At various occasions, GW planted trees and promote save trees.

Green World Project is focused on facilitate businesses different tools in order to use less paper to save trees and implement green practices that will boost your level of Corporate Social Responsibility in terms of protecting the environment and preserving our resources.


Through Save Our Trees Project a large number of small, medium and large businesses and organizations have found an inexpensive way to turn their companies green. Start now to participate at the Save Our Trees Project!







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