BI – Business Intelligence Solutions
Business strategies, policies, procedures & decisions are only as good as the information on which they are based. Enterprises either small or large generate massive volumes of data. However, more often than not, this data resides in disparate systems and applications. In order to leverage this information to gain competitive advantage, organizations need solutions to convert this data into actionable intelligence that can improve productivity and help the management make better business decisions. Management of enterprise information assets therefore assumes critical importance.
COTSYS’s Business Intelligence (BI) and Data Warehousing Practices offers deep expertise in enterprise information management (EIM) that encompasses services like data integration, master data management, data warehouse management, data cleansing and quality management, creating dashboards and reports, advanced analytics and Corporate Performance Management.
We enable enterprises to deploy solutions that manage structured as well as unstructured – raw information on a real-time basis and makes it available to the business in the form of intelligible dashboards, scorecards, and drill-through intelligent MIS reporting. Our integrated technology delivery model ensures assured business outcomes. The integrated, enriched, and reliable information assets provide executive decision makers insight into the competitive scenario, market dynamics, customers, products, and operations, and help them address regulatory compliance requirements, gain competitive advantage, and enhance bottom-line profitability.
Phase 1: Assessment & Gap Analysis
Identify internal stakeholders, reasons prompting the need for change, and assess business processes, technology, and current organizational issues.
Phase 2: Vision & Recommendations
Identify key elements of the project, including program scope, overall vision, and recommendations.
Phase 3: Decision-Making
Consider options, prioritize items, select vendors and technology, and determine overall program requirements and approaches.
Phase 4: Implementation & Execution
Implement and execute the overall strategy.
Phase 5: Program Follow-Through & Fine Tuning
Assess effectiveness of the plan and implementation; fine-tune as needed.
Complete Outsourcing: IT Process Procedure, Policies & Strategy Formulation, IT Portfolio Management, Transition Management.
Enterprise Delivery Model: Division of project into components, Logical separation and execution, Execution at different geographies and in different time zones, Lower costs and higher quality products, Reporting & Project management.
Open Delivery Models: Staff augmentation model, Special team model, Co-source model, Project model, Portfolio model-end to end engagement model.
BPM – Business Process Management Services
BPM, business process management focuses on aligning organization with the demands of clients. The main activities which can be covered in the business process management are design, modeling, execution, monitoring and optimization. The core BPM philosophy dwells on the synergistic balance between people, processes and technology to drive improvements, maximize value and enhance business performance through cost reduction, increase in productivity, and better adherence to regulatory & compliance norms. It is slowly becoming transformative and universal in its appeal.
With our rich experience of implementing workflow and BPM solutions, we help companies to achieve Business process excellence. We offer value addition by combining Business, strategies, processes and technologies with innovation and continuous improvement. Our quality management, project management, customer centric approach and customer relation management can offer you standardized solutions. Our portfolio contains consulting, product development services, implementation and maintenance to all the industry verticals. We continuously research for the methods and tools to optimize your organizational processes.
Our deep technology capabilities are well complemented by our experience with some of the leading product vendors in the BPM space: ORACLE, BEA, IBM and Global 360 to name a few. This enables us to leverage the effective use of technology to build holistic BPM services and solutions for our customers.
B2B Integration is defined as the enterprise’s endeavour to extend it’s business processes to its business partners including customers,vendors, suppliers, distributors and other alliances. B2B integration involves integration of diverse technologies while presenting a unified view of exchange of business related information. It requires a robust and well-defined enterprise architecture that addresses compliance, security, visibility, scalability, and standards. Service Oriented Architecture is a popular Enterprise architecture that provides enabling process orchestration, administration, monitoring, inter-enterprise connectivity as required for B2B integration. XML is being used as a standard format for documents exchanged by business partners.
Major goal of B2B integration is to provide mission-critical, scalable, real-world e-commerce collaborations. These also enable streamlining the company’s internal business. Main business processes for collaborative approach to business include design and specification, manufacturing and testing, procurement, sales, fulfillment, customer service, and planning. These processes are supported through B2B integration via workflow processing, messaging and routing, and enterprise application integration.
We have identified and catered to diverse B2B needs of enterprises such as:
- B2B Portfolio Maturity Assessment
- B2B Strategy and Roadmap
- B2B Center of Excellence (Define and Operate)
- Business Process Consulting
- B2B Architecture Advisory and Definition
- Implementation Services
- Upgrade and Migration Services
- B2B Testing Services
- Production Support and Maintenance Services.
COTSYS’s B2B Integration practice integrates business with partners by leveraging technical expertise in the following areas:
Dedicated focus in Sterling Commerce, Axway and Seeburger suite of products such as:
- Sterling Integrator 5.0, Gentran and GIS
- Axway Synchrony Suite
- Seeburger BIS
- Innovis TLE
- Extensive knowledge in B2B integration solutions within Microsoft, IBM, Oracle, webMethods and TIBCO suite of products
- Expertise in industry standards like X12, EDIFACT, Odette, Rosettanet, HL7, EDIFICE, HIPAA, STAR, ebXML/ XML, EIDX, SWIFT, UDDI, etc.
ERP is planned to manage all the information and functions of a business or company. Integration is an extremely important part to ERP’s. An ERP’s main goal is to put together all the data and processes from all areas of an organization and bring together it for easy access and work flow. This integration is achieved by creating one single database that employs multiple software modules providing different areas of an organization with various business functions.
COTSYS’s strategy for delivering ERP programs for clients is, above all, business-value driven and structured to help clients in their journey to high performance. With a value-led, asset-powered approach, we start by pinpointing our clients’ widely varying business goals and value drivers. We design programs that are tightly aligned with client business objectives; drive towards tangible, measurable business results; and build the capabilities that allow them to sustain and extend business improvements.
Wherever clients are positioned in the ERP lifecycle, we deliver the highest quality ERP solutions through our ERP practitioners, market-leading assets and methodologies, investments in research and innovation and long-standing alliance with ERP. The essence of successful enterprise applications is that they support all parts of an organization or business. Therefore, there is an inherent need to approach them from a strategic and corporate perspective.
COTSYS has developed a deep understanding of these domains & their respective challenges and can, thereby, help its customers deal with these challenges in the best possible way to suit their business scenario.
Our Strategy team delivers cross-functional services that bring an organizational perspective to planning and implementing enterprise applications. We provide strategic advice on enterprise applications and architectures, enterprise performance management, and mergers and acquisitions.
The benefits for our customers are:
- Strategies for implementing and maintaining technology built on enterprise application ‘cornerstones’.
- Consolidated enterprise-wide intelligence that allows informed corporate decisions.
- Business transformation programmes supported by enterprise applications.
- Cost-effective delivery and support mechanisms, whether within an acquisition or divestiture or as part of the evolution of a business operation.
- A totally integrated system.
- The ability to make more simple different processes and workflows.
- The ability to easily share data across various departments in an organization.
- Improved efficiency and productivity levels.
- Better tracking and forecasting.
- Lower costs.
- Improved customer service.
COTSYS has helped many global companies successfully implement large, complex ERP systems effectively through our end-to-end ERP services portfolio. Our extensive experience in ERP implementation, ERP integration, and extending ERP functionality has helped us develop capabilities in architecting scalable and adaptive customer solutions, which support incremental enhancement with built-in modularity. As a result, our clients have access to real-time business information that is intelligible and useful across the enterprise. Our ERP implementation and ERP integration methodologies speed time-to-value delivery for a number of reasons, including their incorporation of the right analytics for real-time decision-making. COTSYS ‘s ERP implementation solutions also seamlessly integrate applications across disparate platforms and technologies, to increase the value of IT investments, and enhance productivity and profitability.
COTSYS ‘s partnerships with leading application vendors give enterprise clients access to expertise that builds competitive advantage quickly. Our core ERP implementation practices include SAP, Oracle, PeopleSoft and J.D. Edwards. We offer ERP consulting across functional boundaries including Logistics, Finance, Costing, and Human Capital Management among others.
Our ERP services expertise includes both packaged suite implementation and the integration of diverse and distributed application portfolios – within and across the extended enterprise. We support customers across the entire range of the application life cycle, from package evaluation through implementation, to post-implementation support.
- Implementation / Rollout Services
- Upgrade Services
- Testing Services
- Application Management Services
- Net Weaver Services
- Business Objects EPM Services
- Variant Configuration Services
COTSYS’s ERP Coverage
Some of the functions include; engineering, capacity, workflow management, quality control, bills of material, manufacturing process, etc.
Accounts payable, accounts receivable, fixed assets, general ledger and cash management, etc.
general ledger, accounts receivable and payable, bank reconciliation, financial reporting.
Benefits, training, payroll, time and attendance, etc.
Supply Chain Management:
Inventory, supply chain planning, supplier scheduling, claim processing, order entry, purchasing, etc.
Costing, billing, activity management, time and expense, etc.
Customer Relationship Management:
sales and marketing, service, commissions, customer contact, calls center support, etc.
Usually this is a module that can be accessed by an organizations customers, suppliers and employees.
Manage inventory receipts, shipments, moves and counts across your warehouses, suppliers and customers.
Order Management :
Create quotes, book orders, manage materials, generate invoices and collect cash.
Create and run a secure web store front.
Master Data Management – Products, components, bills of materials, customers, vendors, and employees.
Rates, purchase orders, goods receipts, invoice registration and accounting, purchase planning.
Project and Service Management:
Projects, phases, tasks, resources, budget, expenses and expense invoicing, related purchases.
Plant structure, production plans, BOM’s, MRP, manufacturing orders, job reports, costs of production, work incidences, preventive maintenance types.
Business Intelligence (BI):
Reporting, multidimensional analysis (OLAP), balanced scorecards.
Customer relationship management (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy.
For companies in all industries, the task of finding, acquiring and retaining customers is a bigger challenge than ever before. Businesses must make the most of information available via customer interactions by systematically obtaining, maintaining and sharing it across all customer touch points. To maximize returns from their customer relationships, and the customer information they acquire, many organizations are adopting industry-accepted business models and best practices.
COTSYS leverages its CRM implementation and CRM integration expertise to help customers extract maximum value from CRM investments and make the most of customer interactions and relationships. We provide CRM consulting services to help clients adopt appropriate industry-specific CRM best practices, which can be incorporated into scalable packaged applications, hosted solutions, and custom-built applications.
Most of all, we help you navigate through the technical and organizational challenges for CRM implementation, CRM integration, and application care and lifecycle management to speed time-to-value and enjoy lower total cost of ownership.
COTSYS has gained world-class CRM implementation expertise by partnering with global clients in diverse industries — including high-tech and manufacturing, consumer goods, telecommunications, insurance and financial services — to execute CRM initiatives. As a result, we give our CRM clients the advantages of:
- Domain experience
- Strong relationships with leading CRM solution vendors,
- Proven deployment and change management methodologies
- Suite of commercial and open source tools.
Our business value-added services include:
- Enterprise CRM Consulting
- CRM Implementation
- CRM Integration
- Upgrade and Migration
- Application Support, enhancement, maintenance.
- Life cycle support.
Project Management Office
The Project Management Office (PMO) in a business or professional enterprise is the department or group that defines and maintains the standards of process, generally related to project management, within the organization. The PMO strives to standardize and introduce economies of repetition in the execution of projects. The PMO is the source of documentation, guidance and metrics on the practice of project management and execution. In some organizations this is known as the Program Management Office (sometimes abbreviated to PgMO to differentiate); the subtle difference is that program management relates to governing the management of several related projects.
At COTSYS, we help organizations implement the necessary processes and procedures to become more efficient and effective in planning and managing projects.
Our services offering
As well as providing comprehensive Project Management Offices (PMOs) for large engagements, Sogeti also provides a range of PMO Consultancy services. These include:
- PMO Health Checks
A structured delivery review of a PMO, involving deliverables analysis, interviews and workshops, with recommendations on next steps to resolve issues.
- PMO Recovery
Development and implementation of ‘get well’ plans for PMOs, usually following a health check, to establish best practice operations.
- PMO Start-Up
Consultancy on how to implement a PMO.
- Coaching and Mentoring
Coaching provided on specific areas (e.g. issue management, document management), or broadly across PMO (e.g. to a PMO Manager), or to achieve a defined objective (e.g. a Gateway review).
- Appointment of COTSYS’s staff within client PMOs
Where the client feels it necessary to appoint an external PMO specialist to their team (e.g. as a Risk Manager) Appointment of COTSYS’s staff as managers of client PMOs Where the client wishes to appoint an external experienced PMO Manager to lead their in-house team, either on a full-time or transitional basis.
How COTSYS & client work together
Our approach focuses on collaboration. Fundamentally, our aim is to ensure the successful delivery of your programmes or projects through from concept to conclusion. The benefits clients can gain from our PMO services include:
- Rapid PMO set-up and implementation.
- Certainty of delivery to the required time and budget.
- Strong delivery control through coordinated and consistent processes.
- Assured consistency and built-in quality of project deliverables.
- Synergies from reusability, best practices and lessons learned.
- Controlled governance and structure.
- Efficient use of resources.
- Improved reporting and management information.
- Enhancements to programme management through specific consultancy offerings.
- Coaching and knowledge/skills transfer to client PMO teams.
It cannot be stated strongly enough the importance of an appropriate quality infrastructure for an organization. It will influence the way in which they perceive IT and how they will use technology, or not, in their pursuit of business success. To have an effective reliable system, whatever software it is supporting, is an absolute must.
In today’s volatile business world, enterprises face significant challenges in scaling and managing their global IT infrastructure. To meet these challenges, COTSYS offers focused solutions in core infrastructure areas for building and managing the enterprise IT infrastructure comprising lifecycle services in datacenter management, desktop management, database administration, and web operations. COTSYS’s domain expertise spans a diverse set of systems and technologies within an organization’s enterprise IT infrastructure.
Our services offering
- Service level management
- Availability management
- Capacity management
- IT service continuity management
- Information security management system
- Change management
- Service asset and configuration management
- Release and deployment management
- ITIL Functions
- Service desk
- Application management
- IT operations management
- Technical management
- Incident management
- Request fulfillment
- Problem management
- Access management
- Continual Service
- Improvement (CSI)
ICT infrastructure management
- ICT design and planning
- ICT deployment management
- ICT operations management
- ICT technical support
- Planning to implement service management.
- Small-scale implementation
COTSYS offers focused solutions in core infrastructure areas and leverages its proven IT infrastructure assessment tool and methodologies to design solutions that are closely aligned to the client’s business strategy.
- Cost efficiencies
- Accelerated time-to-delivery
- Robust global delivery model
- Proven methodologies
- Standardized tools
- Mature processes for enterprise infrastructure management services (IMS).
Our comprehensive, industry-leading portfolio of infrastructure management services guarantees high reliability, round-the-clock availability, remote manageability, and optimum scalability. Our domain expertise spans diverse set of systems and technologies. Client’s can leverage COTSYS’s offshore service delivery centers to avail proactive and cost-effective solutions and gain quick return on IT infrastructure investments.