COTSYS designs and implement an industry- or application-specific business solution that offers measurable improvements for your company streamlining your operations, integrating your existing technologies, improving customer service and providing business intelligence. COTSYS’s Custom application development will address your business strategies to the end, especially when packaged software does not fulfill your needs and objectives. Our application development outsourcing ensures that geography no longer poses a hurdle.

Our Application Development services & Solutions backed by agility and global experience: COTSYS’s service offerings in the Application Development and Maintenance stem from our rich prior experience and a strong program management team. COTSYS blends its knowledge from partnership with leading technology vendors and its consulting expertise to deliver high quality and benchmarked predictability. With our dedication to quality and innovation we help our clients overcome a moving target of requirements due to the dynamicity of the market place.

Application Development COTSYS has a well-defined and mature application development process called QCPF (Quality Common Process Framework) which comprises the complete SDLC from business case analysis to warranty support of the application. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the delivery teams spread across the globe. COTSYS’s unique delivery model ensures that complete product development lifecycle ties in successfully the satisfaction levels of the end consumer.

• Model Driven Architecture (MDA)
• Service Oriented Architecture (SOA)
• Business Process Enhancement.
• Business Process Management
• Enterprise Architecture
• Offshore Advisory Services
• Application Portfolio Rationalization
• Technology Advisory and Adoption Services Professional On Site (POS). POS is one the key services COTSYS provides.

Our professionals worked for clients in countries like, Australia, U.S., U.K. New Zealand, Oman, K.S.A., U.A.E. in wide variety of domains. We have proven record of solution delivery, while managing project variables.

At COTSYS we provide superior application development, Management, Maintenance and Enterprise Solutions services that help you meet your business objectives. From creative, Flash-based front ends to custom e-commerce, portals and application development. COTSYS understands the demands of the information age.

COTSYS has experience with ERP, SCM, CRM, Statistical Quality Control, Procurement, HR, Online billing, E-payment, E-Commerce portals, Office Automation, Project Management, Ad-hoc Query and Administration, Engineering Simulation, Online Survey and, Sales Force Automation, Dealership Management, Healthcare, Facility management, Data Federation, Security and Transformation, Work flow Automation, Business Reengineering, and more. COTSYS delivers strong business results immediately by working efficiently, while being cost-effective.

COTSYS has experience in all 7 stages of software application development in web-based applications, portals, client server, database, web services, wireless, transaction, aggregation, legacy integration, security, data warehousing and mining, EAI, EIS, workflow, and more.

We can assist you with the maintenance of the enterprise applications that are critical to your competitiveness. This expertise is complemented by our proven capabilities in strategic consulting, systems integration and infrastructure management.

• Business Transformation.
• Application portfolio management & support.
• Optimization.

Applications drive a company’s core and supporting business processes. Our mature and robust delivery approach integrates required technologies, people and service levels. We have developed the requisite skills and infrastructure to manage global IT environments in order to deliver measurable results. We help our clients to reduce total cost of application management and ownership by 30 to 70 percent.

Application Maintenance Our maintenance methodology is geared towards lowering the total cost of IT management while increasing the ROI.

By employing our Global Delivery Model, COTSYS’s provides real results faster. This model uses a custom mix of onsite, offsite, and offshore resources to provide cost-effective solutions for application maintenance. We use proven project management practices to facilitate communication between our clients, to manage project workflow, and to perform detailed design and analysis phases. Development/construction phases are carried out at our offsite / offshore development centers. Our proven methodology and best-of-breed practices are based on our 50+ years of project experience developing customized software applications.

Our standard methodology is a logical combination of processes, which comprise of proven methods and tools to assimilate customer’s business process knowledge and align with their individual standards and procedures. This methodology is powered by the COTSYS’s Global Delivery Service, which gives us the flexibility and ability to deliver a unique mix of services, onsite at the customer location, offsite / offshore development centers. This methodology consists of four phases – Plan, Transition, Stable, and Optimize.

This phase focuses on developing a road map for overall outsourcing of the engagement, a project plan that spells out the roles and responsibilities of both COTSYS’s and the client, a detailed Work Breakdown Structure, and the tools and techniques supporting processes like Quality Assurance, Change Management, Risk Management, reporting / communication and measurements.

During this phase, our team utilizes standard processes for the collection and understanding of application management and business knowledge by the onsite and offshore staff so that the customer’s environment is understood. We create business processes and management procedures to be followed after COTSYS’s takes over responsibility. Baseline service level information is obtained as a basis for measuring the engagement progress. Resources from COTSYS’s offshore development centers will travel to customer sites to acquire business knowledge expertise. The transition concludes with the transfer of responsibility for application support and/or maintenance from the client to COTSYS’s . The cut-over tasks are focused on completing a seamless transition of service from the customer to COTSYS’s with no interruption of service. Cycles are monitored, initial metrics are captured and reported, and the workload is executed for the client.

This is the post-evolution period when the complete workload is executed, additional workload is gradually shifted from onsite to offshore, process refinement occurs, metrics are analyzed, and a stable state of operations is reached. The COTSYS’s team gains additional experience in both the application management and business knowledge of the customer’s environment and uses this knowledge to identify improvements throughout the customer’s portfolio of applications.

In this phase the engagement is put into a continuous improvement mode by capturing and analyzing required metrics related to engagement success. Based on the metrics analysis and lesson learnt, necessary software maintenance and corrective or preventive measures are taken.

COTSYS’s IT outsourcing model is geared toward delivering powerful business results. COTSYS offers complete IT outsourcing for clients by creating a strategic interdependent relationship and allows corporations, that have been frustrated by high cost, inflexible and incomplete solutions for IT outsourcing, a compelling alternative. COTSYS ITO not only delivers a complete cost effective IT outsourcing solution, but also allows clients to leverage COTSYS’s IT experience, scalability and infrastructure to achieve growth and qualification enhancement.

The COTSYS ITO provides an integrated delivery of Infrastructure Services, Application Services, Enterprise Solutions, Managed Services and Research & Development. COTSYS provides the maximum value and deep domain knowledge through its industry specific ITO offerings.

COTSYS leverages its global and multi-timezone capability to provide round the clock 24x7x365 application, technical and business support functions. Our IT infrastructure services allows organizations to focus on their core competence while we manage their infrastructure including hardware, software, business applications and IT-enabled business processes. COTSYS manage the entire product lifecycle, reducing maintenance & sustenance costs, to deploy internal resources on higher value and core competence tasks.

Driven by the proprietary “Total Quality Platform TQP” that creates significant efficiencies as compared to traditional delivery models including offshore.

Price Leadership Fast to Market Delivery Only pay marginal costs by leveraging COTSYS investments in a scalable IT Infrastructure
• Complete and Flexible IT Solutions
Follow-The-Client Process Alignment Global Team – Optimized Model Extensive Experience with your customers IT departments and processes
• Extensive skill sets to all you to reach SMEs and IT strategists without additional investments.
• No Capital Expense / Asset Transfer – COTSYS Extensibility Option.

• Round the clock staff operations with SLA to meet business objectives
• Trained staff on accents, languages and cultures
• Joint Investment Model higher ownership
• Effective tools for remote maintenance

• Dedicated onshore or offshore help desk number, with local or remote diagnostic capabilities.
• First and second-level production support requests, including full diagnostic problem resolution.
• Temporary work-around and shared repository bug-fixing.
• Secure offsite server backup facilities.
• Product enhancement and customization requests, with fully integrated version control and configuration management.

Every environment is different, and the COTSYS method is adapted to meet the specific requirements of the application being considered. The milestones below illustrate a typical development project and are based on our experience of successful offshore delivery. A dedicated onshore team is key to the quality of the work produced. The local onsite team will acquire a full understanding of the local business environment, the objectives to be achieved and, in spite of the time zone differences, most problems will be resolved before the start of the next working day.

COTSYS’s structured methodology for Application Maintenance and Support relies on careful planning to ensure that the appropriate knowledge is acquired at each stage before moving forward to the full offshore model. By following a thoroughly constructed phased transfer, progression from one phase to the next is dependent on milestones being achieved and targets reached. This enables the transition to offshore maintenance and achieves projected benefits whilst managing and controlling the project in a seamless manner.

• Initial Orientation and Project Planning.
• Infrastructure analysis.
• Detailed Application Product study.
• Documentation review.
• Initial Transition and Knowledge Transfer plans.
• Agree initial Service Levels with business and technical owners.
• Resource Scheduling.

• Knowledge Transfer, including in-depth Application and Code review.
• Transition Plan implementation.
• Agree Service Level Improvement Roadmap.

• Blended onshore and offsite cover.
• Review Management.

• Phased transition into full offshore support.
• Ongoing Application Maintenance.

Service-oriented architecture (SOA) is a hot topic in enterprise computing because many IT professionals see the potential of an SOA — especially a web services-based SOA — in dramatically speeding up the application development process. The functions of an application or system (including legacy systems) can be dramatically easier to access as a service in an SOA than in some other architecture. So integrating applications and systems can be much simpler.

The Service-Oriented Architecture (SOA) is a software architecture that defines the use of services, to support software user requirements. The characteristics of these services are reusable business components; loosely coupled; building blocks of SOA application with the intent to provide services to either end user applications or other services through published and heterogeneous network addressable software component. The implementation of SOA application is made possible through the realization of Web Services. Web Service is a software component representing specific set of business functions that can be described, published and invoked over the Internet using XML-based open standards such as: SOAP , WSDL and UDDI . The SOA application development involves developing software components for software reuse and wrapping software components as Web Services for end user applications or other services consumptions.

SOA offers an approach for better integrating people, processes and systems to meet business needs by reusing existing assets. A business-driven IT architectural approach, SOA supports the creation of business processes as a set of linked and repeatable business services. It provides the platform and foundation through which essential business services are delivered. SOA enables organizations to be agile, with the flexibility to adopt new business strategies and create new services that overcome the challenges crated by today’s dynamic business environment.

A client needs more than just a top of the line SOA platform. In order to create maximum value, an experienced professional team with an understanding of your business and technology is needed to stand behind the SOA-structured IT systems that are developed. For years our team has conducted successful SOA implementations, and that experience enables customers to leverage high-efficiency in non-uniform system integration, global monitoring and administering of enterprise applications, maximal system reuse, and quickly building new applications.

COTSYS provides planning, design, development and implementation services of Service Oriented Architecture (SOA) solutions for both large and small companies spanning multiple industry sectors across the Globe.
COTSYS can help companies assess their readiness by facilitating workshops with both business and IT. These workshops will help identify gaps as well as provide vital input into business case development including funding models and stakeholder buy-in.

Our SOA solutions are designed to support multiple ways to build services, package services, and connect and integrate various legacy systems and third-party software. The platforms support both the standards and third-party products of service registration and discovery. They also function flawlessly with SOA service governance, service delivery and life cycle management of security policy. They provide convenient and powerful service monitoring measures, including business activity monitoring tools and rule engines.

We can also help define the Governance framework required to ensure the success of any SOA implementation. This ensures that assets and artifacts within the architecture are acting as expected and that a certain level of quality is maintained.

COTSYS has a unique methodology developed from extensive experience in the implementation of SOA solutions. We have also utilized virtualization to streamline development, testing and deployment of complex infrastructure. Through the use of our advanced tools and the capabilities of our people, COTSYS can enable organizations to increase productivity and operational efficiency, while reducing implementation cycles and time-to-market.